My name is Phattanaviroj Thanaporn (fern). I’m Thai nationality from Thailand. Chonburi is my home town, Bangkok’s nearest seaside town. which are highlighted by delightful beaches, local traditions, regional delicacies, and fresh seafood. I come from the medium family. I have bachelor degree in aviation filed in the major of air cargo management from CATC (Civil Aviation Training Center). And I graduated master from Russia in the major of quality management. I’m interested in the skills development; in my spare time I usually participate in some courses of new languages and specialist skills which can apply to my future work. I have an experienced with a job in the area of service with the international company. The latest job of mine is about working as a lecturer in the university and involving of the project to practice the student to become an excellent flight attendant. When it comes to my work, I am a highly skilled problem-solver. I am also a highly effective communicator who is able to present and communicate complex technical ideas in a clear and engaging way. Present, I’m a Ph.D. student at the Asia University in the department of Business Administration. In my thesis will focuses on adoption of advanced technology and new gadgets in the tourism and hospitality business. Currently, I wrote the short article about AI chatbot and how this can enhance service to customer.